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09/03/2014

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Ely, Minnesota Lodging Policies

Grand Ely Lodge Regulations

Learn more about stays at Grand Ely Lodge by reading the following Ely, Minnesota lodging policies:

Rates:

Lodge rates are per night and subject to change. All rates are subject to 9.875% tax. We honor AAA, & AARP discounts, which are based upon availability at the time of reservation. You must present your AAA/AARP membership card upon check-in to receive the discount. No AAA/AARP discounts are available Thurs-Sat, Mid-June through Mid-September. HOLIDAY and SPECIAL EVENT WEEKENDS (i.e. Blueberry Festival, Presidents' Weekend, MEA Weekend) are subject to special event rates.

Minimum Stay:

Any reservations that fall on a weekend between Memorial Day and October may be subject to a two-night minimum that must include Friday or Saturday.

Reservation Guarantee:

Guests must be 18 years of age. All Credit/Debit Cards will be validated and authorized prior to your arrival date for guarantee. No rooms will be held for a declined or invalid Credit/Debit Card (It is the customer's responsibility to ensure they have a valid Credit/Debit Card prior to their arrival).  If for any reason we are unable to validate your Credit/Debit Card, your reservation confirmation becomes non-guaranteed. Your room(s) are released immediately back into the resort's inventory for sale.

Check-In:

At check-in, you must present your Credit/Debit Card along with a Valid ID. Credit/Debit Cards you will be charged at check-in for the entire amount of your stay including taxes.

Cancellation/Modification/Early Departures:

Fourteen (14) days prior to your arrival starting Memorial Day through the end of October (that includes modifications). During other seasons, reservations must be cancelled/modified 48 hours prior to your arrival. If you have multiple rooms you must cancel each individual room/reservation number. You must obtain a cancellation number(s) when canceling a reservation(s). Cancellations/modifications made after the cancellation period as well as Early Departures will be charged all nights' charges per room and will be released back into the resort's inventory. Your account will not be credited for any room(s) resold.

No Show:

A no show is a guest who has not notified the resort of a late arrival and/or has not arrived by 11pm on the day of expected arrival. You will be charged for all nights' room and tax per room and the entire reservation(s) will then be released back into the resort's inventory after 11pm. Your account will not be credited for any room(s) resold. If you will be later than 11pm, please notify the resort.

Special Requests Policy:

We do our best to honor Special Requests and they are given priority as they are received. However they cannot be guaranteed prior to check-in. Not all special requests may be met due to the floor plan of the resort (i.e. location, adjoining or connecting). Early check-ins may be requested at the earliest of 2pm, although they are not available Memorial Day through the end of October. Reminder, your reservation is guaranteed at 4pm. For late check-outs, contact the front desk the day of departure for availability.

Pet Reservation Policy:

All pets must be registered at the Front Desk. Reservations must be made in advance if you have a pet, as pets are only allowed in designated "Pet" rooms as determined by the resort. Because all of our guests may not be "pet people", our resort will only accept three rooms at a time with a pet. There is a $15 charge per night per pet with a maximum of two pets per room and are limited to dogs and cats only. You will be financially responsible for any damages, cleaning fees and liability caused by your pet.  Pets must be on a leash at all times. We reserve the right to have your pet removed from the premises at any time. We also reserve the right to refuse pets at any time.

Noise Complaint Policy:

If a noise complaint is received by the resort, the guest against whom the complaint is issued will be responsible for any discounts or credits the resort gives to compensate other guests who were disturbed.