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11/24/2014

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Grand Ely Lodge Guest Satisfaction Survey

Let Us Know How We Did!

At the Grand Ely Lodge, we strive to make every stay as satisfying as possible. Please take a moment to complete our Grand Ely Lodge guest satisfaction survey to let us know how your stay was. We appreciate your feedback and will take your comments into account to improve our accommodations, amenities and service.

Reservations: Exceptional Above Average Average Below Expectations No Opinion
Accuracy of Reservation
Courtesy of Staff
Efficiency of Telephone Service
All Policies Explained
Front Desk & Guest Services: Exceptional Above Average Average Below Expectations No Opinion
Friendliness of Front Desk Staff
Warm Welcome Upon Arrival
Responsiveness to Requests
Message/Wakeup Service
Efficiency of Check-out
Accuracy of Account at Check-out
Guest Room: Exceptional Above Average Average Below Expectations No Opinion
First Impression
Comfort of Bed/Bedding
Furnishings
Overall Condition of Room
Maintenance Services
Rooms & Housekeeping: Exceptional Above Average Average Below Expectations No Opinion
Cleanliness of Guest Room
Cleanliness of Bathroom
Courtesy of Staff
Responsiveness to Special Requests
Properly Stocked
Concierge/Bellhop Experience: Exceptional Above Average Average Below Expectations No Opinion
Friendly/Courteous Staff
Prompt Service
Knowledgeable Staff
Restaurant & Bar: Exceptional Above Average Average Below Expectations No Opinion
Food Quality beverage_quality
Presentation of Food & Beverage
Prompt Service
Ambiance
Friendly Staff
Price/Value
Recreational Services: Exceptional Above Average Average Below Expectations No Opinion
Swimming Pool
Whirlpool & Sauna
Fitness Center
Property: Exceptional Above Average Average Below Expectations No Opinion
Gardens & Grounds
Property Common Area Cleanliness
Overall: Exceptional Above Average Average Below Expectations No Opinion
Property Rating
Staff Rating