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| Guest Letter |
What
People Say About Ely |
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"We were so impressed by everything about your resort. Our
expectations were exceeded not only by the amenities but
the fact that everything worked. The video games worked,
we had access easily to pool and table tennis parts. The
swimming pool was clean, our keys worked. The shower was
great, we appreciated the fitted sheets and warm feeling
we got in your resort. Thank you very much." |
| Dennis, Richfield, MN |
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| Read
more of our guests comments. |
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Wedding
Comments |
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| "I don’t think we can say
THANK YOU enough for the amazing experience we and
our guests had on our wedding weekend. You far
exceeded our expectations. The food, the service,
the professionalism – it was all above and beyond.
Thank you for going “the extra mile” to ensure we
all had the best possible experience! It was noticed
& definitely appreciated. All the best to you &
we’ll see you next summer for our anniversary!" |
| Jodi & Bill - July
2008 |
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| "I wanted to send you a quick note
to say THANK YOU! Everything was perfect last
weekend and it would not have been without you. I
would not have changed a thing, and thanks to your
staff it was the best night of my life. The Grand
Ely Lodge was such a magical place to get married, I
can’t wait to get back and visit you. I will also
get you the pictures as soon as I can! Thanks
again for everything." |
| Laura & Matt - Minnetonka,
MN |
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| "Food was unbelievable!
Everything went perfect. We couldn't have asked for
more. Everyone was so helpful. Thank you to all the
staff who helped make our day a success! We enjoyed
every minute." |
| Wedding |
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| "Thanks for all that you did
to make our wedding successful" |
| Wedding |
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| "We are still hearing how
wonderful the chicken was." The hotel looked so nice
and the people were very impressed."
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| Wedding |
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"It went perfect!!! All the planning, suggestions
as well as the table settings, food, service was all
nothing short of wonderful. Two thumbs up!! Thank you
all so much for helping make our wedding and the days
there after feel like we were in our own home!!" |
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Wedding |
| "Thank you for making our wedding
and nights so wonderful. You all were so amazing and
nice. We will remember you and this place forever."
Thank you! |
| Bill & Sara |
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Restaurant Comments |
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| "The meals (restaurant) was
excellent. The wild rice soup - tops! Good service
from Billie Jo." |
| Ben, Ely, MN |
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| "Our server, Billie Jo, was great.
Went above and beyond. Portions were good." |
| Travis & Lisa, Poplar,
WI |
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| Catering
Comments |
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| "The initial contact was great and
set the tone for a great event. The staff was very
helpful. Things were done as promised and in a timely
fashion. The food was great with variety and
abundance." |
| Ely Chamber of
Commerce - "Smile You're in Ely" |
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| "Good food and wait staff. Quick
service and clean up. Everything we needed was there." |
| Janelle -
Junior / Senior Prom |
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| "The space is beautiful and added to the special
evening. Very clean and comfortable. Everything was
exactly as we needed it. |
| Patti -
VCC Foundation Scholarship Awards Banquet |
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| Meetings/
Events |
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"In a word, our experience at
Grand Ely was nothing less than extraordinary. You
and your staff did a superb job that insured the
total success of our public meeting !!
Please accept our sincerest thanks for the quality
customer service that you provided to us that
evening. Without a doubt, the Grand Ely Lodge is
fortunate, indeed, to have folks like you and your
colleagues who go far beyond the call of duty to
provide your guests with quality service and
hospitality.
Thanks again!!!" |
| Mn/DOT
Northeast District |
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| "The facility was clean,
comfortable and aesthetically pleasing. Having pens
and notepads at each setting was appreciated and
used." "Set up was done as requested.
Conference style worked well and the American flag was
properly placed near head table."
"Everyone in the group was very happy with all
aspects of the services you provided. We would be
confident to use these services again." |
| Leona, MN Federation
of AFU Lodges |
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The Grand Ely Lodge is clean, friendly, and
comfortable with the staff going the extra mile to
serve our small group. There was never a problem even
when we had special requests, things were handled with
total professionalized care.
The Grand Ely Lodge should be proud of their
staff and facility for they give a very positive to
the City and the area." |
| City of Ely Labor
Management |
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| "Your lodge is worthy of all you
advertise - when we come north again we will
definitely consider your lodge." |
| Linn Buchanan County |
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| "Very helpful with all
planning services."
"Staff very helpful and professional."
"Excellent-your Christmas decorations were
excellent." |
| Steger Mukluks |
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| "Arrangements went very
smoothly!"
"Very good hospitality and service to our
group-no problems at all!"
"We had a very enjoyable party! Thank you
for everything!!!" |
| KSKJ Party |
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| "The entire staff at Grand
Ely Lodge was Great! Thanks so very much." |
| Cross Roads High
School |
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Facility: "Excellent on all features." "Way
more than we expected-excellent" "So perfect to have
our snowmobiles right outside our room." |
| Cook County
Snowmobile Club |
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| "All staff that we dealt with
were professional and courteous. We received excellent
service and treatment throughout."
"Food was great-both taste and display.
Good value."
"Beautiful facilities-Neat, clean-great
place."
"When we asked for additional items, those
were provided quickly and professionally."
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| Great Lakes Gospel
Marriage Retreat |
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| "Thank you for allowing the
full menu--Food was excellent as always. Everyone had
a wonderful time." |
| Duluth-Clinic Ely |
| "Excellent in all aspects!
Patty and her staff were outstanding! Banquet was
well-presented and the food was excellent." |
| Class Reunion |
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Dawn & her staff did an excellent job-everything was
handled very efficiently. Best service ever! |
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Sherry
Evans Country Simple Pleasures Red Hat
Holiday Event. |
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| “It was great..helped move
tables,,,,good service…hot food”
“This is the best overall service we’ve had out
of the 6 community meetings we’ve hosted throughout
the range” |
| Family Services
Collaborative |
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| “Everyone, as always, was
polite, nice, very helpful and smiley.”
”Very good setup.”
”We always have a great time and are cared for
very well-Thank you!”
”Great hospitality shown by all employees on
all levels” |
| Law
Enforcement Ass’n. |
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”The waitstaff were very friendly-They were
excellent, very good service. The food was very good,
everyone enjoyed it!”
”The room looked very clean and nice.”
”Everything was set up beautifully. The
decorations looked great.”
”The entire experience was wonderful! We were
all very pleased and we had a great time! We will
definitely plan our next Christmas party with you!!” |
| Boundary Waters
Community Bank |
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| ”Would gladly come back again.” |
| MN Department of
Natural Resources |
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Facility: “Absolutely a ‘10’! When a
facility and its staff make you feel like you’ve
come home, then you should call it home. The NL300
hopes to call Grand Ely Lodge ‘home’ for many
years to come.”
“Your staff listens well and carries out every
detail of an event. It is an event planner’s dream
to work with Grand Ely Lodge’s staff.”
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| Northland 300
Special Olympics |
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| "Very responsive and helpful,
willing to do whatever they needed to make our dinner
a success."
"The staff was very friendly and efficient.
The food was delicious and plentiful!"
"The room was clean, decorated very nice
and everything was very comfortable."
"Again, this was a very pleasant experience
for us. We love having our dinner there and the staff
is great." |
| Dorothy Molter
Museum |
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| "The entire experience was
pleasant. All contacts were conducted on a most
professional and friendly level. All questions were
answered immediately."
"Wait staff were most friendly and helpful.
We required more appetizers and we were well
accommodated for this turn of events."
"Quite clean, comfortable and suited our
objectives admirably."
"On the whole, our experience was most
favorable and we will definitely consider using your
facilities again." |
| Edward Jones
Investment Seminar |
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| "Excellent! All of our
requests were granted.” “We all felt at home.”
“…excellent service and great atmosphere; you have
it all!"
"Grand Ely Lodge offered a beautiful
setting with many things for our participants to do in
their free time.” “…a training facility that
exceeded our greatest expectations.” “The staff…met
our every request with courteous, respectful
attention.” “It is difficult to find a training
facility that offers adequate space, pleasant staff,
good food and great atmosphere; the Grand Ely Lodge
provided these and many more amenities.” “The Chef
and food service staff provided meals that were
promptly served, elegantly presented and of great
quality.” “Courtesy and timeliness…were much
appreciated.” “Our goal was to make this
(training) as enjoyable as possible. Obviously, we
chose the right facility to help us attain that goal.”
“…with sincere thanks to you, Dawn, and to the
staff…we acknowledge the success of our training.
“…unsurpassed in customer service and genuine
kindness that make hosting training in Northern
Minnesota the absolute best that it can be." |
| Indian Education
Dept. |
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